We will happily exchange (subject to stock availability) or refund your order within ten (10) days of purchase subject to the following consumer guarantee:
– the item is unworn, unwashed, unused;
– the item is in the original condition with all tags intact; and
– the item is returned in the same packaging.
We further advise that you will be responsible to fund return shipping costs. If you seek a refund, the original cost for your item will be refunded to your account, not including shipping costs. If you seek an exchange, please note that you will also fund the additional costs for shipping. We confirm that if the exchanged item is of lesser value than the original item, then you will be afforded a partial refund of the difference in price. Please contact us at firstname.lastname@example.org and notify us of either your refund or exchange. We will in turn then provide you with our returns information package.
Shipping rates and charges
Free shipping will apply to all orders within Australia and for customers who select “Standard Shipping.”
For any express shipping orders, a flat fee rate of $5.95 will apply in addition to the purchase price.
For all international orders a flat shipping rate of $25 will apply to your order.
For all orders within Australia, please allow 2-5 business days for your order to be delivered and for Rural areas, please allow up to 10 business days.
For all international orders, please allow 2 – 3 weeks for your order to arrive. This may alter and is subject to relevant customs processing checks in any given country.
If you have any questions about your order please do not hesitate to contact Detta & Rach customer service.
Thank you for your consideration.